Shipping policy

Shipping Policy

At DOCOSS, we aim to deliver your order safely and keep you informed throughout the process.

Order Processing

Orders are generally processed and dispatched within 2 business days after the order is confirmed.

Business days exclude Sundays and public holidays. Processing may take longer during sales, festivals or other busy periods.

Delivery Time

Once dispatched, orders are generally delivered within 4-7 business days. Delivery time depends on your location, courier availability and other circumstances.

Please note that delivery time is separate from order processing time. The estimated delivery time is not a guaranteed delivery date.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your order.

Order Tracking

Once your order is dispatched, we will share tracking details through the contact information provided at checkout. Tracking updates may take some time to appear after dispatch.

Delivery Address

Please ensure that your delivery address, PIN code and phone number are accurate when placing your order. If you need to change your address, contact us as soon as possible. We will try to help, but changes may not be possible after dispatch.

Delayed, Damaged or Missing Orders

Delivery can occasionally be delayed due to weather, courier issues, public holidays or other circumstances. If your order is delayed, arrives damaged or appears to be missing, please contact our customer care team with your order number and relevant photos or videos, where applicable.