Refund policy

At Doccos, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free refund policy. Please review the following details:

  1. Eligibility: To be eligible for a refund, the item must be unused, in its original condition, and returned within [X] days from the date of purchase. Proof of purchase may be required.

  2. Return Process: To initiate a return, please contact our customer support team within the specified timeframe. We will provide you with instructions on how to return the item. The customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.

  3. Refund Options: Depending on the circumstances, we may offer a refund to your original payment method or provide store credit for future purchases. The refund will be processed promptly once we receive and inspect the returned item.

  4. Non-Refundable Items: Certain items, such as personalized or customized products, may not be eligible for a refund. Please refer to the product description for specific details.